Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yamankhetan@ymail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yamankhetan@ymail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yamankhetan@ymail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yamankhetan@ymail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yamankhetan@ymail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yamankhetan@ymail.com.

REFUND POLICY

At ZYLVER, customer satisfaction is our top priority. We strive to ensure that you are delighted with your purchase. If you are not entirely satisfied, we offer a hassle-free refund process as outlined below.

1. ELIGIBILITY FOR REFUNDS

  • Refunds are applicable only for items that meet the following conditions:

    • The item is defective or damaged upon delivery.

    • The item received is different from what was ordered.

    • The refund request is raised within 7 days of receiving the order.

  • Custom or personalized jewelry items are non-refundable, unless they are defective or damaged.

2. CONDITIONS FOR REFUNDS

  • To be eligible for a refund, the item must be:

    • Unused and in its original condition.

    • Returned in its original packaging, including any accessories, tags, and invoices.

  • Items that show signs of wear, damage caused by improper handling, or missing components will not qualify for a refund.

3. REFUND REQUEST PROCESS

  • To request a refund, please follow these steps:

    1. Contact us via email at yamankhetan@ymail.com or call us at +91 9825141116.

    2. Provide your order number, contact details, and a brief description of the issue.

    3. Attach clear images of the item and its packaging if it is defective or damaged.

  • Our team will review your request and respond within 2-3 business days with further instructions.

4. RETURN SHIPPING

  • If the refund is approved, we will arrange for the return shipping or provide instructions for sending the item back.

  • For defective or incorrect items, we will cover the return shipping costs.

  • For other eligible returns, the customer may be responsible for shipping costs.

5. REFUND PROCESSING

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to the original payment method within 7-10 business days.

6. NON-REFUNDABLE ITEMS

The following items are not eligible for refunds:

  • Custom or personalized jewelry (unless defective or damaged).

  • Gift cards or promotional items.

  • Items purchased during clearance sales or special promotions.

7. CANCELLATION POLICY

  • Orders can be canceled within 24 hours of placing the order. Please contact us immediately if you wish to cancel.

  • Once the order is processed or shipped, it cannot be canceled.

8. CONTACT US

For any questions or assistance regarding refunds, please feel free to reach out:

Thank you for shopping with ZYLVER. We value your trust and look forward to serving you!